Policies
Instructors
All Atlantis Aquatics instructors have received the highest level of American Red Cross CPR/First Aid training, and are all American Red Cross certified lifeguards. In addition it is our policy that all instructors hold two years of Early Childhood Experience and complete 40 hours of Learn to Swim Training. We are committed to providing your family with the same instructor for each lesson, however cannot guarantee this due to unforeseen scheduling conflicts.
Lesson Check-in
Parents are required to check in prior to their swim lesson with a parent signature.
Parent Supervision
All parents are responsible for the supervision of their children. They must stay throughout the duration of the lesson and during free swim.
Pool Use
There is no swimming before scheduled swim lessons. Swimmers may stay 10 minutes after their lesson for free swim only if space permits in the pool
Pool Closure
We strive to have the highest quality pool water at all times. Thus, we will close the pool if the chlorine and pH level are not commensurate with the skins natural level. In the case the pool must be closed at your registered time, you will be offered a make-up class at no fee.
Water Diapers
SWIMMERS THREE YEARS OLD AND UNDER MUST WEAR A SWIM DIAPER. A plastic diaper that seals around the legs and waist is the only acceptable form of diaper. You are no longer allowed to wear a disposable diaper underneath due to health code.
Swim Caps, Goggles and Fins
All children with hair long enough to cover their eyes are required to wear swim caps. All students in levels 5 and 6 must wear goggles. Goggles are not recommended for swimmers in level 1 + 2. Fins are recommended for levels 2-4 and are required for level 5 and above.
Discipline Policy
Due to the nature of our lesson, we enforce a “3 Strikes Rule” to maintain order and discipline in our lessons. This “rule” is a system that our instructors are trained to follow should a child refuse to follow directions. The first time a child does not follow directions, (s)he will receive a warning. The second time this occurs, (s)he will be asked to take time out of the lesson. The third time this occurs, (s)he will be asked to leave the lesson for that day.
Separation Anxiety Policy
For students who struggle with separation anxiety, the student will be required to complete a limited number of non-threatening tasks before the lesson is over. Parents are asked to remain at a distance in order to allow the instructor to work through the separation anxiety with the child.
Refunds/Cancellations
NO REFUNDS WILL BE GIVEN AFTER THE LESSON START DATE. We only allow refunds anytime prior to your first class. (Any refunds are subject to a $15.00 transaction fee). Cancellations must be made 30 days in advance in writing by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
Make-up Lessons
Make-up lessons are reserved for Atlantis Aquatics currently enrolled students only. You must notify the office 24 hours in advance if you are planning on missing a class by visiting www.swimatlantis.com/makeups. Atlantis Aquatics does not guarantee them; they are dependent upon availability and they must be scheduled at the check-in area of your facility. They are available for a non-refundable, non-transferable fee of $5.00 per lesson and per child for a semi private class and $10 per lesson and per child for a private class, which must be paid at the time of scheduling. A make-up lesson cannot be made up. If you miss the make-up lesson, you forfeit the money you paid to hold your place for the scheduled lesson. Make-up lessons must be during the current enrollment period.
Holidays
Because our pricing is based on an annual calendar, there are no make up lessons for holidays. You may request one for the standard make up fee. We will be closed on the following holidays:
All Atlantis Aquatics instructors have received the highest level of American Red Cross CPR/First Aid training, and are all American Red Cross certified lifeguards. In addition it is our policy that all instructors hold two years of Early Childhood Experience and complete 40 hours of Learn to Swim Training. We are committed to providing your family with the same instructor for each lesson, however cannot guarantee this due to unforeseen scheduling conflicts.
Lesson Check-in
Parents are required to check in prior to their swim lesson with a parent signature.
Parent Supervision
All parents are responsible for the supervision of their children. They must stay throughout the duration of the lesson and during free swim.
Pool Use
There is no swimming before scheduled swim lessons. Swimmers may stay 10 minutes after their lesson for free swim only if space permits in the pool
Pool Closure
We strive to have the highest quality pool water at all times. Thus, we will close the pool if the chlorine and pH level are not commensurate with the skins natural level. In the case the pool must be closed at your registered time, you will be offered a make-up class at no fee.
Water Diapers
SWIMMERS THREE YEARS OLD AND UNDER MUST WEAR A SWIM DIAPER. A plastic diaper that seals around the legs and waist is the only acceptable form of diaper. You are no longer allowed to wear a disposable diaper underneath due to health code.
Swim Caps, Goggles and Fins
All children with hair long enough to cover their eyes are required to wear swim caps. All students in levels 5 and 6 must wear goggles. Goggles are not recommended for swimmers in level 1 + 2. Fins are recommended for levels 2-4 and are required for level 5 and above.
Discipline Policy
Due to the nature of our lesson, we enforce a “3 Strikes Rule” to maintain order and discipline in our lessons. This “rule” is a system that our instructors are trained to follow should a child refuse to follow directions. The first time a child does not follow directions, (s)he will receive a warning. The second time this occurs, (s)he will be asked to take time out of the lesson. The third time this occurs, (s)he will be asked to leave the lesson for that day.
Separation Anxiety Policy
For students who struggle with separation anxiety, the student will be required to complete a limited number of non-threatening tasks before the lesson is over. Parents are asked to remain at a distance in order to allow the instructor to work through the separation anxiety with the child.
Refunds/Cancellations
NO REFUNDS WILL BE GIVEN AFTER THE LESSON START DATE. We only allow refunds anytime prior to your first class. (Any refunds are subject to a $15.00 transaction fee). Cancellations must be made 30 days in advance in writing by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
Make-up Lessons
Make-up lessons are reserved for Atlantis Aquatics currently enrolled students only. You must notify the office 24 hours in advance if you are planning on missing a class by visiting www.swimatlantis.com/makeups. Atlantis Aquatics does not guarantee them; they are dependent upon availability and they must be scheduled at the check-in area of your facility. They are available for a non-refundable, non-transferable fee of $5.00 per lesson and per child for a semi private class and $10 per lesson and per child for a private class, which must be paid at the time of scheduling. A make-up lesson cannot be made up. If you miss the make-up lesson, you forfeit the money you paid to hold your place for the scheduled lesson. Make-up lessons must be during the current enrollment period.
Holidays
Because our pricing is based on an annual calendar, there are no make up lessons for holidays. You may request one for the standard make up fee. We will be closed on the following holidays:
- Easter
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving Day
- Halloween (close at 2pm)
- Winter Break (close at 2pm December 24th, reopen January 2nd)
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